10 Ways to Improve POS Experience

What are the significant ways a business can improve the POS experience of its customers? 

1. Improve Efficiency

The goal of having a POS terminal for your business is to improve the efficiency of your service to customers. Meanwhile, this machine can be your management and accounting tool without any hitch. For instance, your POS machine helps to manage your inventory and accounting records. 

As a result, the automated processes allow you to focus on satisfying your customers. Therefore, having a POS in your business can help you achieve a more remarkable customer experience. Also, customers prefer to patronize your business 

2. Processing of Transaction Receipt

In addition to the POS performing seamless transactions, it can also provide instant receipts on the successful completion of transactions. It can both printed out or sent to the customer’s email address is required. These features are both easy and cost-effective for the business owner or manager. 

Using this strategy can please your customers and you can integrate the same into a business app (just as the FaziPay app). In the long run, it can grow your business by improving the customer experience and sales. 

3. Fast checkout is vital

After customers pick up a product or add it to the cart, they usually cannot wait to get over with payment. And an excellent POS experience is influenced by a fast check-out process.  You also get to save the customer’s time, reducing their time at the payment stand.

On the other hand, customers get impatient if the checkout process takes too much time and gives a bad experience. Therefore, a business manager must ensure the checkout process is as fast and convenient as possible. 

Some of the recommendations for a faster checkout process include

4. Replace manual entry with barcode scanning

Effective shopping today can become very slow with manual entry of bought items. Instead, stores need to adopt barcode scanning for quick access of picked items. Using barcode scanning also limits the possibility of errors due to manual data entry.

5. Check-out on the sales floor

Instead of all the buyers going to a central payment point, the store can distribute different payment spots. Payment can even work for instant point of purchase decision. However, this method often requires a POS system with a tablet or other mobile devices. 

6. Diversify the payment methods

Customer satisfaction hinges on understanding their needs and making it easy to meet them. So, a business may lose out on customers if it fails to meet its preferred payment method. 

Therefore, every business needs to have many payment options to satisfy customers and beat the competition. For instance, FaziPay POS Agents already have several payment options possible through integration with many service companies and platforms. The transactions may include

• Cash transfer (deposit and withdrawal)

• Credit and debit card transactions

• Electricity bills

• DSTV/GoTV Subscription

• Use of mobile wallets and e-wallets 

• Gift card creation

• Buy now, pay later plans for products such as solar

• Unique QR code 

• Contactless or touchless payments

• Integration with other Mobile payments platforms

7. Improve Inventory 

One of the most significant ways to improve your POS customer experience is inventory management. For instance, it is no longer difficult to determine if a particular product is out of stock since you can track it by the number of times it was sold. 

The out-of-stock situation can frustrate customers and affect the revenue the business generates. And if a customer experiences such disappointment once, they may not return. But a POS terminal provides

• Real-time tracking of your business stock. Business owners and managers will also be able to reconcile and maintain the stock. 
• Low stock alert. Send a low-stock alert for any item in-store and an auto-replenishment and restocking system.

8. Improve Customer Service

Perhaps, the most critical factor influencing overall customer experience is customer service. Solid customer service ensures your customers build trust and loyalty to your brand. And you must maintain this quality throughout your shopping journey. 

While encouraging quick payments, using the POS terminus can add more features for the customer. Some of the ways you can achieve a better customer service experience include equipping your representatives, building customer profiles, and advanced AI features.

9. Implement Omni Channel POS Experience

Another way to ensure that customers get the best POS experience is by creating multiple uses of the POS. We call that an Omni channel POS usage. The modern POS terminal makes it possible for businesses to integrate it into other services. 

Below are two methods that can help save the customers’ waiting time at the store. It can also help reduce the need for physical contact as part of ways to reduce the spread of pandemics. 

• Buy Online, Pick Up at Store (BOPIS). The BOPIS approach allows a customer to place an order for a product on an online e-commerce store but picks at a physical location. At times, this method affords the store to prepare the product if need be. The business can also use a pick-up truck or curbside for customers to pick from.
• Telephone Order. Customers can also place orders over a telephone call and pay using a POS service. 

10. Encourage self-service POS experience

If you want your customers to have a second-to-none POS experience, you should encourage them to do self-service. This service allows retailers to increase their sales significantly because customers can freely serve themselves. This method is smooth for the food and service industry. 

Having a self-service POS terminus also gives the customers the impression that it is all about them and builds trust. Meanwhile,  these customers seem to be able to control their shopping experience. Self-service is effective in reducing queues and staff at the counter. 

11. Use customers feedback 

As a business continues to interact with customers, it must also collect and use the feedback from such customers. Not only will the business be able to manage the customers well, but it can also meet their specific needs. In addition, customer feedback gives more insight into good quantitative data.

Furthermore, there are many studies that prove that customers don’t mind providing direct feedback. However, the survey must not be too long and the result must assure them of reducing their negative experience. For example, 32% will gladly provide direct feedback.

12. Maintain a good relationship with Customers

Do you want customers to have a great PSO experience? Then maintain an overall good relationship with them. The truth is customers will eventually judge your business performance based on their expectations being met. In addition, the judgment will involve many factors but more about relationships.

In other words, if you can maintain an overall good relationship with your customers, you can easily know other shortcomings to improve. Building a good rapport ensures you can answer their questions and show them how valuable they are. As a result, customers will keep coming back.